Features

Discover the powers that make your website unbeatable

Video Chat

Use the videocall to personally offer your help and provide assistance with confidence and substance.
A client may switch on his webcam in order to be visualized or to be able to show a product for which is requesting assistance.

"Face to face" interaction differentiates and makes unique the online relationship B2C. Seeing and listening who sells is an indisputable added value for those who want to increase sales and improve Brand Reputation.

Customizable Video Chat

  • Video quality choice in real time
  • A possibility to deactivate the web-cam option for the further text or audio communication
  • Performance evaluation of Personal Shopper/operators through the video registration (an option only with packet ORCHESTRA)
  • An opportunity to initiate video toll call, in order to propose, for instance, a course of lessons online (only for the packet ORCHESTRA)
Live Video chat
chatbot what is meaning

Chatbot answers 24h/ 7days

Artificial intelligence at service of your business with chatbot always responding to chats of your customers, without ever tiring or losing patience. And if it doesn't find the appropriate answer, it apologizes and forwards the chat to an operator or sends it by email to the human control system.

Text Chat

An exchange of fast and direct text messages between users and Personal Shopper in real time.

Canned responses to be sent quickly by only one click.

Notification Desktop and sound are informing about new activities on the site.
A Personal Shopper/Operator can manage VIDEO Live interaction with one client and in the meantime may stay in text chat with others.

Multilingual operator's panel for an interaction with foreign clients.

Chatting on several sites

From the same account you can have a multiple chats with visitors, who might appear from each site where TocToc is configured.

Text chat
Chat from your smartphone with your visitors. Download App TocToc

Chat from your smartphone with your visitors. Download App TocToc

Check who's visiting your website, answer chats on the go with the TocToc App

Using the TocToc app requires at least one active TocToc account (FREE or paid).
Compatible with iPhones iOS 9 or higher for Apple devices and Android 5.1.1 or higher for Google Android devices.

KYC - Know Your Customer

The KYC function allows you to identify securely the customers online, through visual recognition of the person and of his identity documents with webcam, useful for any sales activity and contracts at distance.

Qualified digital signature

TocToc KYC allows the customer to validate online contracts and sales by digital signing, by means of an OTP code received by SMS.

Kyc - Digital identification

Customizable Banner

Catchy and personalized images increas the impact of Call to Action. Just a simple click on Banner will make a chat to an operator or will bring You directly on chosen page.
The TocToc's Banner is always visible on the pages because it is able to overcome an ads' blocking programs (AdBlock).

To personalize a Banner use static images (.jpg), dynamics and video (HTML5).

Static customizable banner Dynamic customizable banner

Automations to improve Customer Service

You can create a trigger that makes automatic actions based on defined conditions typical of the scenario "if"/ "then".

The trigger Routing of the automatic answer allows the system to assign incoming chats to the most free operators.

With the trigger Automatic Engagement - Hunting "if" a user visits a page on the site for n. seconds of time "then" the system automatically engages him in live-chat.

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Chat Forwarding

For a more powerful assistance and service, forward a chat to an operator or group of expertise that will be able to respond appropriately to requests just arrived.To reach a more powerful assistance and service, ​you can ​forward a chat to an operator or group of expertise that will be able to ​answer ​efficiently (properly) to requests just arrived.

Static customizable banner

Hunting - Active engagement

In order to take an initiative and to contact a visitor of the site directly with effectiveness, TocToc permits to a Personal Shopper to see the user, who is visiting a site. A Personal Shopper will follow the same tactics as he/she would have done in any real shop.

Active Hunting modality

Localization

For the better classification of the collected contacts - Leads, TocToc individualizes a geographic info, kind of provider and the name of the company (if available) of the connected visitors.

Geolocation of online visitors

Canned Responses

Save as many canned answers as many frequently asked questions you may receive in chat without having to rewrite the same answer.

Send your Canned Answers at the speed of a click optimizing the time and the work of the Customer Service

Canned Responses

Lead Generation

TocToc's Live Chat permits to see live how many users there are on a site, their navigation route, original location, time spent on page, operative system, used Browser and kind of device.

This information allows You to obtain qualified Leads, relevant knowledge for data collection analyses and to create an aiming digital marketing campaigns seeking to increase an income.

Leads Generation
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File transfer

On the control panel TocToc You can upload files, links, manuals of instructions, technical info of products, price lists, technical sheets. All that might be sent to clients by operators by chat/video-chat.

File transfer during livechat in real time

Calendar

When Personal Shoppers are offline the user may insert his/ her request in a contact form. By sending a note, which automatically mark a date in task manager, which is shared between an administrator and a sellers.

It is aslo possible to plan some special requests, such as to book some service, a treatment, an appointment, a desk or to decide when to be contacted by the Company.

Task manager calendar

Customizable Chat Window

In TocToc chat window You can personalize colors, texts and on screen position coordinated with the colors of Your site and Your company's goals.

Characterizable Chat Window
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Google Analytics integration

Monitor TocToc events in your Google Analytics to check the impact of chats on your online conversions and get detailed statistics of all activities on your website, useful for your digital marketing campaigns.

Interaction on several sites

To make better Your Customer Care it's possible to activate TocToc on several sites simultaneously in order to create multiple contacts with clients and to manage it from the same panel of control.

Internet sites
lost calls icon

Lost chats management

The operator receives lost chats notifications in real time of still online users. This way he's able to contact them back and to fulfill rapidly their requests.

Callback form

When operators are offline/busy TocToc offers to user a special form where he can leave personal data and a message (Task) in order to be contacted as soon as possible (Callback).

Callback form
Management of online and operators activities

Group Management

TocToc permits administrator to manage and to plan the Personal Shopper's response activities according to working Groups and issues.

Working groups

In order to personalize and get faster the intervention dynamics You can subdivide and organize Personal Shoppers and response issue areas into Working Groups.

One Working Group might operate on more than one page of the same site or on different sites as well. Taking as an example some e-commerce site, it is possible to create a Working Group to provide a technical assistance, another one for commercial assistance, one for post sales assistance etc.

Working groups
report and statistics panel

Panels and reporting

TocToc is managed by Administrator and Personal Shopper through intuitive control panel, which enables to administrate and to monitorate actions, data and leads of info of the site connected users.

Report and Statistics show the number of site visits, divided into timeline, obtained requests, click on Bunner numbers, calls made by Personal Shopper in Active mode (Hunting), conversations in chat, audio, video and their respective duration.

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