WHAT IS TOCTOC WIDGET/POP-UP?
TocToc is interfacing your website's visitors by appearing on their screen through a graphic widget or pop-up. Once the widget is clicked it activates a chat to an operator; transfers user to a predefined landing page or collects personal data and requests in order to activate a programmed Callback or an answer in a short time. TocToc widget allies online client with Your Company.
IS IT POSSIBLE TO USE TOCTOC FROM MOBILE DEVICES?
TocToc might be used also on Tablet and Smartphone. In case of some lack of technical support on different mobile devices only the video component might be excluded.
IS TOCTOC A SAFE SERVICE?
TocToc operates in a CLOUD server, allowing You to use all of its features with no need of hard disk and storage space. This system ensures maximum security of collected information and leads that are saved on a server cloud, inaccessible by others. All the personal data of our customers are also protected by HTTPS certificates.
HOW CAN I ENTER INTO MY TOCTOC CONTROL PANEL?
After configuring TocToc on Your website, You can access the TocToc control panel by Log In button on the TocToc.me site in the top right of the desktop.
IS IT NECESSARY TO INSTALL A SOFTWARE ON MY PC IN ORDER TO USE TOCTOC?
No, You do not have to install any software on Your PC. TocToc operates in CLOUD server, which allows You to use all the TocToc features and to use any document with no need for storage space.
HOW CAN I ACTIVATE CHATBOT?
To activate a default chatbot on your site between the AUTOMOTIVE CHATBOT
and HOTEL CHATBOT, you must register on our site by clicking on the red button Try Now and follow the steps. To activate a personalized chatbot, contact us in chat and we will create a customized quotation.
WHAT CAN I DO WITH FREE TRAIL VERSION?
Within TocToc trial version You can take benefits of each Band TocToc Packet characteristic. Video chat user-operators interactions in real time, text chat, audio and Callback. Incorporating and administrating one or more working Groups and operators. Once Free trial period is over You should activate one of TocToc's packets, otherwise You will automatically get into Free version.
DOES EXIST A FREE CHAT VERSION?
Of course, our FREE packet allows you to use gratis the live-chat TocToc in its basic version. You will have one chat at time and you will have 1 operator license, 1 group and text-chat as the only interaction mode with your users.
HOW CAN I PURCHASE TOCTOC?
Once You activate the trial version it is possible to purchase one of TocToc's packets by choosing page Account on the administrator panel and clicking Payments and Renewals. The acceptable channels of payment are:
CAN TOCTOC SUPPORT THE MULTILINGUAL SITES?
TocToc is suitable for any site, it supports the main languages and multilingual sites. In case You need a language, which is not available at this moment contact us.
WHAT PURPOSE HAS THE ADMINISTRATOR CONTROL PANEL?
Administrator control panel permits to manage interactions with users online of one or more web sites, by dividing it into issue areas (working Groups) and operators/Personal Shoppers. Administrator control panel allows to oversee every group activities and each operator/Personal Shopper activities. To entrust Callback tasks and to evaluate operators performance.
It is possible to monitorate any action, data and users' collected leads, to follow the development of offered service, helped by Report and statistics function as well.
Report and statistics shows the number of obtained site's visits (divided into timeline), number of requests, calls in Active Mode (Hunting) made by operators/Personal Shopper (their purposeful intervention towards user online), conversations made in chat
WHAT PURPOSE HAS AN OPERATOR'S CONTROL PANEL?
The operator control panel allows operators/Personal Shopper to interact with visitors in a passive way (Inbound) and active way (Outbound). The conversation can take place by text chat, video chat (only operator visible on video), audio or Callback.
Download the user manual of the operator panel
The operator control panel permits You to manage and to monitor in real time any action, personal data and information of online users.
IS TOCTOC SUITABLE FOR ALL BROWSERS AND OPERATING SYSTEMS?
TocToc is compatible with the Major Browsers:
- Google Chrome
- Internet Explorer
It works with the most used operating systems: Windows, Mac OS, iOS, Android and Linux systems.
WHAT IS THE FREE TRIAL LENGTH?
The trial period of the live video chat TocToc lasts 30 days and is free, does not require a credit card, and is without restrictions. It is the full version of our BAND profile that includes all the functions of video live chat. Once the free trial has been completed, the FREE version is activated (in standby mode), which allows you to have only one operator, only one working Group and a mode of user-operator interaction via text-only chat.
I DID NOT RECEIVE A CONFIRMATION MAIL OF REGISTRATION, WHAT SHOULD I DO?
Please check if the mail did not accidentally fall into SPAM. In case You still do not see the mail, use the form to indicate the email address used during the registration or contact us in real time through our widget TocToc.